Smart Governance for Smart Cities: A Conceptual Framework from Social Media Practices

The governance for smart cities must improve democratic processes, transparency in governance, citizen-centric development and political strategies for the cities. To achieve this, the government needs to gather information about citizens’ perceptions, demands, development priorities, grievances, and feedbacks about policies that are being developed or implemented. To involve the citizens in governance, governments should facilitate multiple ways to citizens to communicate. Social media platform empowers the citizens to use technology oriented common platform to communicate among themselves as well as with government. This study proposes a conceptual framework for smart governance illustrating how the governance could be transformed towards smart governance through social media platform.

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