论文信息 - Cause-and-Effect Diagrams

Cause-and-Effect Diagrams

Cause and effect is a basic knowledge driven by theoretical and empirical considerations. Several tools have been proposed to map cause and effect relationships, with some more heuristics some highly quantitative. In this section we cover the Ishikawa fishbone diagram, structural equation models, and Bayesian networks. Keywords: scatter plots; Ishikawa diagrams; structural equation models; Bayesian networks; integrated management models

Ron S. Kenett

[1] C. Fornell,et al. The American Customer Satisfaction Index: Nature, Purpose, and Findings , 1996 .

[2] S. Wright. The Method of Path Coefficients , 1934 .

[3] C. Fornell,et al. Why Do Customer Relationship Management Applications Affect Customer Satisfaction? , 2005 .

[4] Ron S. Kenett,et al. Joseph M. Juran, a perspective on past contributions and future impact , 2007, Qual. Reliab. Eng. Int..

[5] J. Pearl. Causal diagrams for empirical research , 1995 .

[6] D. Cox. Causality : some statistical aspects , 1992 .