Examining Role of Usefulness, Ease of Use and Social Influence on Jordanian Citizen's Intention to Adopt E-Government

Electronic Government (eGov) offers several benefits to citizens (particularly in the context of developing countries) in terms of convenience, anytime, anywhere access to government services, transparency, reduced corruption and reduced bureaucracy. Despite it offering such benefits, citizens of many countries are reluctant in adopting eGov systems. This study developed and tested an extended technology acceptance model (TAM) that integrates social influence with perceived usefulness and perceived ease of use in order to investigate factors determining Jordanian citizens’ intention to adopt eGov. The model was empirically tested using SPSS regression analysis by employing data collected from a survey of Jordanian citizens. Results of this research indicated that all three independent constructs significantly affected Jordanian citizens' behavioural intention to adopt eGov. The findings presented in this submission are likely to be useful for the Jordanian government in terms of developing user friendly system and encouraging citizens to promote widespread adoption.

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