La percepción del usuario en la evaluación de la calidad de los servicios municipales deportivos

Providing quality services is one of the strategies currently sought by sports organizations as a way to achieve customer satisfaction, so that investigations concerning the quality of sports services are one of the main lines on which supports the organizational philosophy. Thus, the main objetive of this study is to develop a tool to evaluate the quality perceived by users of a municipal sports.There has been an exploratory factor analysis to obtain the underlying structure of the tool and the interrelationships among variables and a reliability analysis to check the internal consistency of the scales. The results comply with conditions satisfactory reliability and validity in future studies will allow us to continue the process of validation of the tool through a confirmatory factor analysis, variability analysis, generalizability, analysis and others.