Quality control in the optical industry: From a work analysis of lens inspection to a training programme, an experimental case study.

A cognitive work analysis of quality inspection in the optical industry has been carried out in order to devise a training programme. The task concerned the inspection of high quality human eyeglass lenses. We conducted an experimental investigation of defect detection and acceptability decision-making tasks in 18 experts and novice inspectors. Detection and decision-making were investigated together and separately in two experimental sessions. We showed the effect of expertise on reaction times and errors, and we described the cognitive processes of novice inspectors. On the basis of the processing differences between the two groups, a training programme for new inspectors was devised and described. Finally, training effects were tested.

[1]  C G Drury,et al.  Inspection of Sheet Materials—Test of Model Predictions , 1978, Human factors.

[2]  Colin G. Drury,et al.  Training Programs for Inspection , 1981 .

[3]  Colin G. Drury,et al.  Human reliability in quality control , 1975 .

[4]  K J Vicente,et al.  An ecological theory of expertise effects in memory recall. , 1998, Psychological review.

[5]  A. Treisman,et al.  A feature-integration theory of attention , 1980, Cognitive Psychology.

[6]  A Gramopadhye,et al.  The use of advanced technology for visual inspection training. , 1998, Applied ergonomics.

[7]  M. Chi,et al.  The Nature of Expertise , 1988 .

[8]  K. A. Ericsson,et al.  Expert and exceptional performance: evidence of maximal adaptation to task constraints. , 1996, Annual review of psychology.

[9]  Anand K. Gramopadhye,et al.  Use of Computer Based Training for Aircraft Inspectors: Findings and Recommendations , 2000 .

[10]  Anand K. Gramopadhye,et al.  Binocular eye tracking in virtual reality for inspection training , 2000, ETRA.

[11]  C G Drury,et al.  Feedback strategies for visual search in airframe structural inspection. , 1997, International journal of industrial ergonomics.

[12]  Gavriel Salvendy,et al.  Handbook of industrial engineering , 2001 .

[13]  P. Powell.  Expertise and Decision Support , 2013 .

[14]  Colin G. Drury,et al.  Training strategies for visual inspection , 1997 .

[15]  Jean-Michel Boucheix.  Ergonomie et formation. Approche d'ergonomie cognitive des apprentissages en formation professionnelle , 2003 .

[16]  Colin G. Drury,et al.  Human and Machine Performance in an Inspection Task , 1983 .

[17]  M. Myles-Worsley,et al.  The influence of expertise on X-ray image processing. , 1988, Journal of experimental psychology. Learning, memory, and cognition.

[18]  J. Swets,et al.  A decision-making theory of visual detection. , 1954, Psychological review.

[19]  John R. Wilson,et al.  The nature of expertise: a review. , 2006, Applied ergonomics.

[20]  Jean-Michel Boucheix,et al.  Multimedia simulation and comprehension aid for complex technical documents: a course for crane drivers , 2004, IEEE International Conference on Advanced Learning Technologies, 2004. Proceedings..

[21]  Luiz Faillace Farret.  Using Virtual Reality Technology For Aircraft Visual Inspection Training: Presence and Comparison Studies. , 2012 .

[22]  D. Lievin,et al.  Intégration d'une tâche de contrôle dans l'activité d'opérateurs de fabrication : le cas d'un atelier d'électronique. , 1997 .

[23]  C G Drury,et al.  Inspection of Sheet Materials — Model and Data , 1975, Human factors.

[24]  I. Biederman,et al.  Sexing Day-Old Chicks : A Case Study and Expert Systems Analysis of a Difficult Perceptual-Learning Task , 1987 .

[25]  Colin G. Drury,et al.  A test of economic models of stopping policy in visual search , 1995 .

[26]  Colin G. Drury,et al.  Task Complexity in Visual Inspection , 1986 .

[27]  J. Shanteau.  The Psychology of Experts An Alternative View , 1992 .

[28]  Eleanor Rosch,et al.  Principles of Categorization , 1978 .

[29]  J. Faverge,et al.  L'Ergonomie des processus industriels , 1966 .

[30]  Hélène Eyrolle,et al.  Expertise in dynamic environments , 1997 .

[31]  CARL MARTIN ALLWOOD,et al.  Novices on the Computer: A Review of the Literature , 1986, Int. J. Man Mach. Stud..

[32]  Colin G. Drury,et al.  Signal detection for human error correction in quality control , 1995 .