Is e‐government providing the promised returns?

Purpose – The purpose of this viewpoint is to provide a framework for future research on e‐government impact.Design/methodology/approach – Using a concise review of major e‐government studies, we present a value framework for assessing the impact of e‐government. Specifically, we integrate the two stakeholder perspectives on e‐government namely the “government” and the “citizen” and identify areas where e‐government can provide returns.Findings – The model delineates three government and five citizen areas where e‐government may create an impact. The three government areas are policy making, program administration, and compliance. The five citizen areas are financial, political, social, ideological, and stewardship. The impact in these areas is created because of two major value‐generating mechanisms: enhancements in efficiency and enhancements in effectiveness. Further, the impact is created at different levels of analyses: local, state, and central governments.Originality/value – This viewpoint provides...

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