SSME architecture design in reserving parking problems in Malaysia

Parking industries are so vital that no one functions if these industries do not function efficiently. Though this industry is undergoing a revolution, applying new technologies such as Service Science Management and Engineering (SSME) to achieve better performance and customer satisfaction, in Malaysia this industry is lagging behind. Against this concern, this study was undertaken with the purpose to unfold and understand the need for a more efficient parking management system to be implemented. The focus of this research is on integrating important components of business, management and technologies, in order to provide quality services for customers and thereby improve the management of parking systems. In a nutshell, the primary goal of this study is to improve the car parking service systems and this is carried out through service innovation which is inherently multidisciplinary. It further examines the many benefits of advanced parking management systems. This study used a quantitative approach and a questionnaire survey was used. The evaluation findings derived through a second survey showed beyond doubt that the proposed system has excellent advantages over the existing manual system.

[1]  G. M. Alam.  Can governance and regulatory control ensure private higher education as business or public goods in Bangladesh , 2009 .

[2]  Paul P. Maglio,et al.  Service systems, service scientists, SSME, and innovation , 2006, CACM.

[3]  James C. Spohrer,et al.  Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References , 2009, Int. J. Inf. Syst. Serv. Sect..

[4]  G. M. Alam,et al.  Quest for a better operation system in education: Privatization and teacher educationalization or voucherilization glimpsing from consumer and product perspectives , 2010 .

[5]  Paul Ormerod,et al.  Why Most Things Fail: Evolution, Extinction and Economics , 2005 .

[6]  Eric Bonabeau,et al.  Modeling, quantifying and testing complex aggregate service chains , 2005, IEEE International Conference on Web Services (ICWS'05).

[7]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[8]  Robert J. Glushko,et al.  Designing a service science discipline with discipline , 2008, IBM Syst. J..

[9]  C. Lovelock.  Classifying Services to Gain Strategic Marketing Insights , 1983 .

[10]  Paul P. Maglio,et al.  Steps Toward a Science of Service Systems , 2007, Computer.

[11]  Robert J. Kauffman,et al.  Service-oriented technology and management: Perspectives on research and practice for the coming decade , 2008, Electron. Commer. Res. Appl..

[12]  Deren Chen,et al.  An Investigation on Interdisciplinary Structure of Service Science , 2008, 2008 IEEE Congress on Services - Part I.

[13]  Gazi Mahabubul Alam,et al.  The impact of introducing a business marketing approach to education: A study on private HE in Bangladesh , 2009 .

[14]  B. B. Zaidan,et al.  Spam influence on business and economy: Theoretical and experimental studies for textual anti-spam filtering using mature document processingand naive Bayesian classifier , 2011 .

[15]  Renée Mauborgne,et al.  Blue ocean strategy. , 2004, Harvard business review.

[16]  Mihail C. Roco,et al.  Managing nano-bio-info-cogno innovations , 2006 .

[17]  Stephen L. Vargo,et al.  On value and value co-creation: A service systems and service logic perspective , 2008 .

[18]  J. A. Fitzsimmons.  Service Management , 2003 .

[19]  James Teboul,et al.  Service is Front Stage: Positioning Services for Value Advantage , 2006 .

[20]  Peng Zhao,et al.  Discipline Comparison of SSME with IS and its Education Implications , 2008, 2008 IEEE Congress on Services - Part I.

[21]  P. Maglio,et al.  The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value , 2008 .

[22]  하헌국,et al.  Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001 , 2002 .

[23]  James C. Spohrer,et al.  Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines , 2008 .

[24]  Ian Miles,et al.  Patterns of innovation in service industries , 2008, IBM Syst. J..