The Practice of Graduate Research in Hospitality and Tourism

Contents * About the Editor * Contributors * Preface * Part I: Conceptual Approaches * Chapter 1. Selecting Service-OrientedEmployees Based on Person-Organization Fit * Introduction * Review of the Literature * Conclusion * Chapter 2. Developing a Benchmarking Model for Tourist Destinations * Introduction * Benchmarking: Definition and Practices * Benchmarking and the Tourism Industry * Benchmarking and Customer Satisfaction * Toward Destination Benchmarking * A Destination Benchmarking Model * What to Benchmark * Whom to Benchmark * How to Benchmark * Conclusion * Chapter 3. A Conceptual Framework for Measuring the Effectiveness of Advertising on the Internet: Using Cyberspace to Position Hospitality Firms in the Marketplace * Introduction * The Web and the Lodging Industry * The Web As an Intermediary Between the Customer and the Hotel * A Conceptual Framework * Conclusions and Suggestions for Future Study * Part II: Secondary Data Approaches * Chapter 4. Factors Affecting Expenditures on Food Away from Home in US Households * Introduction * Methods * Results * Conclusions * Chapter 5. Senior-Sensitive Segments: Looking at Travel Behavior * Introduction * Methodology * Results * Conclusion and Implications * Chapter 6. The Competitive Structure of Japanese Overseas Travelers' Destinations * Introduction * Purpose * Methods and Analysis * Conclusion * Chapter 7. Identification of Variables Influencing Food and Beverage Employee Turnover * Introduction * Literature Review * Data * Methodology * Results * Discussion * Conclusion and Areas for Future Research * Part III: Primary Data Approaches * Chapter 8. Motivating Needs of Managers in the On-Site Food Service Segment * Introduction * Background * Murray's Model * Study of Food Service Managers' Motivating Needs * Methodology * Discussion of Findings * Conclusion * Chapter 9. HIV and AIDS in the Workplace: Do Future Hospitality Managers Have Adequate Education? * Background * Methodology * Results * Implications * Chapter 10. Analysis of Papers Published in the Hospitality Research Journal: Focus and Trends of Subjects, Research Designs, and Statistical Techniques * Introduction * Methodology * Results * Conclusions and Implications * Index * Reference Notes Included