논문 : 국내저가항공사의 효과성 측정을 위한 측정도구의 개발 -말콤볼드리지 국가품질상을 중심으로-

The purpose of this study is to develop the methodology for measuring the effectiveness of Korean Low Cost Carriers to use Malcolm Baldrige National Quality Award. We used confirmatory factor analysis testing the validity of the model. A draft of the questionnaire is prepared using the review of the Malcolm Baldrige National Quality Award Criteria Handbook and the previous literatures and this study conduct interviews with LCC experts and managers, and professors who are asked to assess the terminology, the clarity of instructions and the response format. The questionnaire is modified and pretested on some managers so that further problems with the measures and response format could be detected. Therefore we choose 109 questionnaires as follows; The Leadership is measured by nineteen survey questions (q_1-19), the Strategic Planning by twelve survey questions (q_20-31), the Customer & Marketon someby nine survey questions (q_32-40), the Information & Analysis by fifteen survey questions (q_41-55), the Hanan Resource Managend t by twelve-one questions (q_56-76), the Process Managend t by nine survey questions (q_77-85), and the Result by twelve-four survey questions (q_86-109). Questionnaire asked respondd theto indicate on a seven-poi t Likert scaleeto what leadership drives the quality systems that cause the business results. From the data, we received 272 replies from four Korean Low Cost Carries companies, however, 24 of them whose contents were considered unreliable were dropped from the further analysis, and thus a total of 252 were used in the final analysis. As a result, we found out 98 questionnaires in 19 sub-categories from 7 categories.