Modeling of Multi-organization Performance for Emergency Response

To response severe disaster, such as hurricane, tsunami, or terrorists attack, multi-organization, such as government, companies, media, and public are involved. How to make these inter- or intra dependent organizations cooperate timely and accurately when they face uncertainty and stressful situation is the primary concerns. In this paper, we proposed multiorganization performance model, which introduced organizational factors, individual factors and focused on communication and collaboration among different organizations. Based on it we developed multi-agent emergency response system. This IT solution has capability to integrate drills into simulated response activities and reproduce the drills. To demonstrate how the system can be used as a powerful tool for supporting and evaluating the performance of multi-organization in disaster management and response, the test simulation is carried out using a scenario extracted from real-life emergency drills.