Towards a service-based business model – Key aspects for future competitive advantage

[1]  Daniel Kindström,et al.  Development of industrial service offerings: a process framework , 2009 .

[2]  A. Neely Exploring the financial consequences of the servitization of manufacturing , 2008 .

[3]  Elgar Fleisch,et al.  Innovation of product-related services , 2008 .

[4]  Stephen L. Vargo,et al.  On value and value co-creation: A service systems and service logic perspective , 2008 .

[5]  Heiko Gebauer,et al.  Identifying service strategies in product manufacturing companies by exploring environment–strategy configurations , 2008 .

[6]  Wolfgang Ulaga,et al.  The transition from product to service in business markets: An agenda for academic inquiry , 2008 .

[7]  W. Reinartz,et al.  How to sell services more profitably. , 2008, Harvard business review.

[8]  Paul Matthyssens,et al.  Moving from basic offerings to value-added solutions: Strategies, barriers and alignment , 2008 .

[9]  Stephen W. Brown,et al.  Manufacturers forming successful complex business services , 2008 .

[10]  Martin Wetzels,et al.  Organizational antecedents to and consequences of service business orientations in manufacturing companies , 2008 .

[11]  A. Payne,et al.  Managing the co-creation of value , 2008 .

[12]  Serguei Netessine,et al.  Performance Contracting in After-Sales Service Supply Chains , 2007, Manag. Sci..

[13]  H. Chesbrough Business model innovation: it's not just about technology anymore , 2007 .

[14]  Nirmalya Kumar,et al.  Value Merchants: Demonstrating and Documenting Superior Value in Business Markets , 2007 .

[15]  R. ChittendenFandOakey,et al.  The Department of Trade and Industry , 2007 .

[16]  Ajay K. Kohli,et al.  Rethinking Customer Solutions: From Product Bundles to Relational Processes , 2007 .

[17]  Kathleen M. Eisenhardt,et al.  Theory Building From Cases: Opportunities And Challenges , 2007 .

[18]  R. Rust,et al.  The Path to Customer Centricity , 2006 .

[19]  John E. Timmerman,et al.  Service orientation and performance: an organizational perspective , 2006 .

[20]  Véronique Malleret Value Creation through Service Offers , 2006 .

[21]  Andreas Eggert,et al.  Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status , 2006 .

[22]  Stephen W. Brown,et al.  Forming Successful Business-to-Business Services in Goods-Dominant Firms , 2005 .

[23]  E. Fleisch,et al.  Overcoming the Service Paradox in Manufacturing Companies , 2005 .

[24]  F. Selnes,et al.  Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships , 2004 .

[25]  P. Vermeulen,et al.  Organizing successful new service development: a literature review , 2003 .

[26]  Rogelio Oliva,et al.  Managing the transition from products to services , 2003, International Journal of Service Industry Management.

[27]  Martin Fassnacht,et al.  The Role of Soft Factors in Implementing a Service-Oriented Strategy in Industrial Marketing Companies , 2003 .

[28]  Jay R. Galbraith Organizing to Deliver Solutions , 2002 .

[29]  Lars-Erik Gadde,et al.  Systematic combining: an abductive approach to case research , 2002 .

[30]  H. Chesbrough,et al.  The Role of the Business Model in Capturing Value from Innovation: Evidence from Xerox Corporation's Technology Spin-Off Companies , 2002 .

[31]  Valérie Mathieu,et al.  Service strategies within the manufacturing sector: benefits, costs and partnership , 2001 .

[32]  J. Tidd,et al.  Managing Innovation: Integrating Technological, Market, and Organizational Change, 2nd Edition , 2001 .

[33]  R. Amit,et al.  Value creation in E‐business , 2001 .

[34]  Valérie Mathieu Product services: from a service supporting the product to a service supporting the client , 2001 .

[35]  Banwari Mittal The Advertising of Services , 1999 .

[36]  Giorgio Sirilli,et al.  Technological innovation in services and manufacturing: results from Italian surveys , 1998 .

[37]  A. Johne,et al.  New service development: a review of the literature and annotated bibliography , 1998 .

[38]  Ruud T. Frambach,et al.  Pro-active product service strategies: An application in the European health market , 1997 .

[39]  B. Edvardsson,et al.  Key Concepts for New Service Development , 1996 .

[40]  D. A. Horne,et al.  Restructuring towards a Service Orientation: The Strategic Challenges , 1992 .

[41]  S. Vandermerwe,et al.  Servitization of business : Adding value by adding services , 1988 .

[42]  R. Yin Case Study Research: Design and Methods , 1984 .

[43]  Joe Tidd,et al.  Managing Service Innovation , 2010 .

[44]  Stefan Stremersch,et al.  The purchasing of full-service contracts: An exploratory study within the industrial maintenance market , 2001 .

[45]  R. Wise,et al.  Go Downstream: The New Profit Imperative in Manufacturing , 1999 .