Post Adoptive ERP Use Behaviors : A Dynamic Conceptualization

A conceptual model of post-implementation enterprise resource planning systems (ERP) use is developed and operationalized using a dynamic systems perspective. The primary purpose is to enrich our collective understanding of how companies might facilitate ERP usage to enhance the business value of this technology investment after the initial installation. The conceptual model represents a dynamic information feedback structure that illustrates the relationships among several post-adoptive factors including software and work process training, experiential interventions to facilitate extended and deeper usage, user software and work process understanding, the extent of features implementation, the range of ERP system usage, and ERP benefits. The model is drawn from findings about post-ERP implementation described in the literature. Pragmatic insights are provided by the conceptual model and recommendations for future research are discussed.

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