Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services

[1]  M. D. Dunnette.  Handbook of Industrial and Organizational Psychology , 2005 .

[2]  P. Mokhtarian,et al.  The Intended and Actual Adoption of Online Purchasing: A Brief Review of Recent Literature , 2005 .

[3]  David Gefen,et al.  What Makes an ERP Implementation Relationship Worthwhile: Linking Trust Mechanisms and ERP Usefulness , 2004, J. Manag. Inf. Syst..

[4]  Detmar W. Straub,et al.  Inexperience and experience with online stores: the importance of TAM and trust , 2003, IEEE Trans. Engineering Management.

[5]  A. PavlouPaul.  Consumer Acceptance of Electronic Commerce , 2003 .

[6]  Paul A. Pavlou,et al.  Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model , 2003, Int. J. Electron. Commer..

[7]  GefenDavid,et al.  Trust and TAM in online shopping , 2003 .

[8]  Detmar W. Straub,et al.  Trust and TAM in Online Shopping: An Integrated Model , 2003, MIS Q..

[9]  F. Reichheld,et al.  E-LOYALTY: YOUR SECRET WEAPON ON THE WEB , 2003 .

[10]  Omar El Sawy,et al.  The Four Tigers of Global E-Business Infrastructure: Strategies and Implications for Emerging Economies , 2003, Commun. Assoc. Inf. Syst..

[11]  Charles J. Kacmar,et al.  Developing and Validating Trust Measures for e-Commerce: An Integrative Typology , 2002, Inf. Syst. Res..

[12]  David Gefen,et al.  Customer Loyalty in E-Commerce , 2002, J. Assoc. Inf. Syst..

[13]  D. Gefen,et al.  E-commerce: the role of familiarity and trust , 2000 .

[14]  Sirkka L. Jarvenpaa,et al.  Consumer trust in an Internet store , 2000, Inf. Technol. Manag..

[15]  A. Parasuraman,et al.  A conceptual framework for understanding e-service quality : implications for future research and managerial practice , 2000 .

[16]  Alexander Hars,et al.  Web Based Knowledge Infrastructures for the Sciences: An Adaptive Document , 2000, Commun. Assoc. Inf. Syst..

[17]  Detmar W. Straub,et al.  Structural Equation Modeling and Regression: Guidelines for Research Practice , 2000, Commun. Assoc. Inf. Syst..

[18]  Sirkka L. Jarvenpaa,et al.  Consumer Trust in an Internet Store: A Cross-Cultural Validation , 2006, J. Comput. Mediat. Commun..

[19]  Donna L. Hoffman,et al.  Building consumer trust online , 1999, CACM.

[20]  P. Kollock.  The Production of Trust in Online Markets , 1999 .

[21]  D. Gefen,et al.  Lessons Learned from the Successful Adoption of an ERP system , 1999 .

[22]  Debra L. Shapiro,et al.  Betrayal of Trust in Organizations , 1998 .

[23]  N. L. Chervany,et al.  Initial Trust Formation in New Organizational Relationships , 1998 .

[24]  Colin Camerer,et al.  Not So Different After All: A Cross-Discipline View Of Trust , 1998 .

[25]  Wynne W. Chin.  Issues and Opinion on Structural Equation Modeling by , 2009 .

[26]  Sirkka L. Jarvenpaa,et al.  Is Anybody Out There? Antecedents of Trust in Global Virtual Teams , 1998, J. Manag. Inf. Syst..

[27]  D. Straub,et al.  Knowledge Worker Communications and Recipient Availability: Toward a Task Closure Explanation of Media Choice , 1998 .

[28]  Detmar W. Straub,et al.  Gender Differences in the Perception and Use of E-Mail: An Extension to the Technology Acceptance Model , 1997, MIS Q..

[29]  Paul J. Hart,et al.  Power and Trust: Critical Factors in the Adoption and Use of Electronic Data Interchange , 1997 .

[30]  Peter A. Todd,et al.  Consumer Reactions to Electronic Shopping on the World Wide Web , 1996, Int. J. Electron. Commer..

[31]  A. Parasuraman,et al.  The Behavioral Consequences of Service Quality , 1996 .

[32]  Nirmalya Kumar,et al.  The power of trust in manufacturer-retailer relationships , 1996 .

[33]  J. Steenkamp,et al.  The Effects of Perceived Interdependence on Dealer Attitudes , 1995 .

[34]  L. Hosmer.  TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS , 1995 .

[35]  D. Schweiger,et al.  Building Commitment, Attachment, and Trust in Strategic Decision-Making Teams: The Role of Procedural Justice , 1995 .

[36]  J. Steenkamp,et al.  The Effects of Supplier Fairness on Vulnerable Resellers , 1995 .

[37]  Daniel J. McAllister.  Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations , 1995 .

[38]  F. Fukuyama.  Trust: The Social Virtues and the Creation of Prosperity Penguin London , 1995 .

[39]  S. Hunt,et al.  The Commitment-Trust Theory of Relationship Marketing , 1994 .

[40]  L. Hosmer,et al.  Why Be Moral? A Different Rationale for Managers , 1994, Business Ethics Quarterly.

[41]  Shankar Ganesan.  Determinants of Long-Term Orientation in Buyer-Seller Relationships , 1994 .

[42]  Detmar W. Straub,et al.  The Effect of Culture on IT Diffusion: E-Mail and FAX in Japan and the U.S , 1994, Inf. Syst. Res..

[43]  G. Zaltman,et al.  Factors affecting trust in market research relationships. , 1993 .

[44]  G. Zaltman,et al.  Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations , 1992 .

[45]  Ravi S. Achrol,et al.  Evolution of the Marketing Organization: New Forms for Turbulent Environments , 1991 .

[46]  John K. Butler.  Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory , 1991 .

[47]  M. L. Gibson,et al.  Students as Surrogates for Managers in a Decision-Making Environment: An Experimental Study , 1991, J. Manag. Inf. Syst..

[48]  Robert W. Zmud,et al.  An Attribute Space for Organizational Communication Channels , 1990, Inf. Syst. Res..

[49]  Lawrence A. Crosby,et al.  Relationship Quality in Services Selling: An Interpersonal Influence Perspective: , 1990 .

[50]  Ronald E. Rice,et al.  Usage and Outcomes of Electronic Messaging at an R&D Organization: Situational Constraints, Job Level, and Media Awareness , 1989 .

[51]  F. Dwyer,et al.  Developing Buyer-Seller Relationships: , 1987 .

[52]  W. Dugger.  The Economic Institutions of Capitalism , 1987 .

[53]  E. Burton Swanson,et al.  INFORMATION CHANNEL DISPOSITION AND USE , 1987 .

[54]  William Remus,et al.  Graduate students as surrogates for managers in experiments on business decision making , 1986 .

[55]  L. Zucker.  Production of trust: Institutional sources of economic structure, 1840–1920. , 1986 .

[56]  M. Gordon,et al.  The “Science of the Sophomore” Revisited: from Conjecture to Empiricism , 1986 .

[57]  J. Lewis,et al.  Trust as a Social Reality , 1985 .

[58]  P. Schurr,et al.  Influences on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness. , 1985 .

[59]  R. Daft,et al.  Information Richness. A New Approach to Managerial Behavior and Organization Design , 1983 .

[60]  J. Rotter.  Interpersonal trust, trustworthiness, and gullibility. , 1980 .

[61]  N. Luhmann.  Trust and Power , 1979 .

[62]  H. Kelley.  Personal Relationships: Their Structures and Processes , 1979 .

[63]  H. Kelley,et al.  Interpersonal relations: A theory of interdependence , 1978 .

[64]  Ederyn Williams,et al.  Experimental comparisons of face-to-face and mediated communication: A review. , 1977 .

[65]  John Short,et al.  The social psychology of telecommunications , 1976 .

[66]  W. Pearce,et al.  Communicating personally : a theory of interpersonal communication and human relationships , 1975 .

[67]  J. Rotter.  Generalized expectancies for interpersonal trust. , 1971 .

[68]  K. Giffin.  The contribution of studies of source credibility to a theory of interpersonal trust in the communication process. , 1967, Psychological bulletin.

[69]  P. Blau.  Exchange and Power in Social Life , 1964 .

[70]  G. C. Homans,et al.  Social Behavior: Its Elementary Forms. , 1975 .

[71]  H. Kelley,et al.  The social psychology of groups , 1960 .

[72]  M. Deutsch.  Trust and suspicion , 1958 .