A Shared Point of Access to Facilitate Interagency Collaboration

Elders and their caregivers oftentimes have difficulty coordinating services among human service agencies. In addition, service providers spend countless hours collecting information that has already been collected by other service providers, and suboptimal communication between agencies hinders the ability to coordinate services. The project discussed in this paper prototyped the use of a Shared Point of Access (SPA) between a group of nonprofit agencies providing services to senior citizens to facilitate interagency case management. Its design and development, specifically including leadership issues, database system models, HIPAA, and governance structures, are outlined in this paper.

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