Online documentation: the next generation

Information delivered through the computer means many things today. You may embed online help within the software applications you develop, deliver online documentation on CDROMs or floppy disks, or establish information databases to be accessed through a company intranet or on the World Wide Web. Some companies distribute nearly all of the information users receive in electronic form rather than as paper manuals. They save the cost of printing and shipping the manuals. Users get the problems of navigating the current crop of online information to use the application software.