User's Perception on Environmental Functions Provided by Municipal Services: a Case Study in Majlis Perbandaran Kulim (MPK)

This research is about users' perception of environmental functions provided by local government focused on Kedah Local authorities. The primary objective of this study is to investigate the factors affecting the users' perception of environmental functions provided by local government in Kedah. Instead of that, the study also aims at examining the relationship between environmental and municipal services providing by Majlis Perbandaran Kulim (MPK). The sampling of this research is about 100 respondents in Kulim Municipal Council. In this study, simple random sampling was used where only 100 respondents in local authority selected. This research used Descriptive Statistic and Pearson Correlation for data analysis purposes. Data were collected from citizens in October 2007 until January 2008. In this research three hypotheses were tested. The hypotheses which include cleanliness, collection and disposal wastes, drainage and sewage were not rejected. Findings indicated that all independent variables have significance with user's perception of environmental functions provided by local government in Kulim Municipal Council. In future research, a set of proper customer satisfaction should be formed to increases the level of satisfaction towards municipal services. By collaborating with government and participation by residents will improve the service delivery and positive perception by residents.