Telework adoption, change management, and firm performance

Purpose – The purpose of this paper is to analyse the contribution of human resource (HR) commitment practices to firm performance through the adoption of workplace practices that require the organisational climate created by HR commitment practices.Design/methodology/approach – The approach is a survey of 156 Spanish firms and statistical test of research hypotheses through structural equation modelling.Findings – The results indicate that the extent that employees have access to HR commitment practices and HR social benefits is positively related to the intensity of telework adoption. Firm performance is positively associated to the intensity of telework adoption, functional flexibility and internal numerical flexibility, and negatively related to external numerical flexibility. HR commitment practices impact directly and indirectly on different measures of firm performance.Research limitations/implications – Cross‐sectional, survey‐based data that cannot infer causality. Longitudinal and qualitative de...

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