Service systems, service scientists, SSME, and innovation

Computer scientists work with formal models of algorithms and computation, and someday service scientists may work with formal models of service systems. The four examples here document some of the early efforts to establish a new academic discipline and new profession.

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[77]  Jean Gadrey,et al.  The Misuse of Productivity Concepts in Services , 2002 .

[78]  Mary Jo Bitner,et al.  Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies , 2005 .

[79]  Stan A. Hannah,et al.  Building IBM: Shaping an Industry and Its Technology, by Emerson W. Pugh , 1996, Journal of the American Society for Information Science.

[80]  S. Hoffman Marketing professional services , 1997 .

[81]  Virginia Burton Management and Engineering , 1996 .

[82]  Hakan Hacigümüs,et al.  BISON: Providing Business Information Analysis as a Service , 2006, EDBT.

[83]  Jean Gadrey,et al.  Productivity, Innovation and Knowledge in Services. New Economic and Socio-Economic Approaches , 2002 .

[84]  Telecommunications Board Staff Making It Better: Expanding Information Technology Research to Meet Society's Needs , 2000 .

[85]  James A. Fitzsimmons,et al.  Service Management: Operations, Strategy, and Information Technology , 1997 .

[86]  William Aspray,et al.  Was Early Entry a Competitive Advantage? US Universities That Entered Computing in the 1940s , 2000, IEEE Ann. Hist. Comput..

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[88]  Amit P. Sheth,et al.  Semantic Web Services, Processes and Applications (Semantic Web and Beyond: Computing for Human Experience) , 2006 .

[89]  R. J. Niehaus,et al.  Evolution of the strategy and structure of a human resource planning DSS application , 1995, Decis. Support Syst..

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[91]  O. Sorenson,et al.  Knowledge and Competitive Advantage: The Co‐evolution of Firms, Technology and National Institutions , 2005 .

[92]  Wanda J. Orlikowski,et al.  Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations , 2000, Theory in CSCW.

[93]  Hirofumi Matsuo,et al.  Human resource planning in knowledge-intensive operations: A model for learning with stochastic turnover , 2001, Eur. J. Oper. Res..

[94]  Jeffrey K. Liker,et al.  Remade in America : transplanting and transforming Japanese management systems , 2001 .

[95]  Amit P. Sheth,et al.  A Semantic Web Services Architecture , 2005, IEEE Internet Comput..

[96]  J. B. Quinn,et al.  Technology in services: Past myths and future challenges , 1988 .

[97]  Gregory G. Dess,et al.  Beyond Productivity: How Leading Companies Achieve Superior Performance by Leveraging Their Human Capital , 1999 .

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[99]  Jerry R. Hobbs,et al.  DAML-S: Semantic Markup for Web Services , 2001, SWWS.

[100]  Stephen L. Vargo,et al.  The Service-dominant Logic of Marketing: Dialog, Debate, and Directions , 2006 .

[101]  B. George,et al.  Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value , 2003 .