Reverse Logistics as Source of Competitive Advantages and its Relationship with Total Quality Management

This paperwork analyze how Reverse Logistics (RL) provides great benefits like reduction of costs, new opportunities of business and facilitates adaptation to new regulations in the matter of environment, this benefits improves performance of the company and favour their growth. We analyze how companies which have Total Quality Management (TQM) and implanting a Reverse Logistics System (RLS) improve their recovery activities and reusability of materials and products, reduce its costs and improve its enterprise performance.

[1]  S. Brah,et al.  The effects of technology and TQM on the performance of logistics companies , 2006 .

[2]  Belarmino Adenso Díaz Fernández,et al.  Logística inversa y medio ambiente: aspectos estratégicos y operativos , 2004 .

[3]  Marc Salomon,et al.  Strategic Issues in Product Recovery Management , 1995 .

[4]  Harold Krikke,et al.  Recovery strategies and reverse logistic network design , 2001 .

[5]  Ronald S. Tibben-Lembke,et al.  Going Backwards: Reverse Logistics Trends and Practices , 1999 .

[6]  E. A. van deLaan,et al.  Production planning and inventory control with remanufacturing and disposal , 1997 .

[7]  Michael E. Porter,et al.  Green and Competitive : Ending the Stalemate , 1996 .

[8]  Ronald S. Tibben-Lembke.  Life after death: reverse logistics and the product life cycle , 2002 .

[9]  Rommert Dekker,et al.  Logistics network (re-)design for product recovery and reuse , 1999 .

[10]  Aracruz Celulose S.A.  Changing course: a global business perspective on development and the environment , 1992 .

[11]  Shad Dowlatshahi,et al.  Developing a Theory of Reverse Logistics , 2000, Interfaces.

[12]  Debashis Chatterjee,et al.  THE ANNALS OF " DUNAREA DE JOS " UNIVERSITY OF GALATI FASCICLE , 2001 .

[13]  Bei Wang,et al.  Reverse Logistics , 2004 .

[14]  Tom Berg.  COUNCIL OF LOGISTICS MANAGEMENT , 1998 .

[15]  M. Terziovski,et al.  The relationship between total quality management practices and operational performance , 1999 .

[16]  W. C. Benton,et al.  Supply-Chain Management for Recoverable Manufacturing Systems , 2000, Interfaces.

[17]  Chad W. Autry,et al.  Reverse logistics : the impact of timing and resources , 2004 .

[18]  Paul Shrivastava,et al.  Environmental technologies and competitive advantage , 1995 .

[19]  Elie Ofek,et al.  Manufacturer Benefits from Information Integration with Retail Customers , 2004, Manag. Sci..

[20]  Philip Kotler,et al.  Dirección de marketing , 2000 .

[21]  J. Stock.  Development and implementation of reverse logistics programs , 1998 .

[22]  Robert D. Mohr.  Technical Change, External Economies, and the Porter Hypothesis , 2002 .

[23]  P. Kotler.  Direccion De Marketing 12 Edicion , 2006 .

[24]  Dale S. Rogers,et al.  Differences between forward and reverse logistics in a retail environment , 2002 .