Pathology of Electronic Government Acceptance Barriers by

Implementing and developing e-government is one of requirements of present era. Along with these situations, developing countries found that progressing and developing with the previous system is impossible, and then they have performed some actions to deploy and implement e-government. This fundamental change of approach requires supporting different groups and their collective acceptance; Something that is often neglected, and administers frequently, paying their attention to provision of necessary hardware contexts that mostly, its result has not been what they expected. Accordingly, the basic question of present study is that “what are the main hazards of accepting electronic government”. The statistical universe of this study is citizens of regions 1, 7, 16 of Tehran (433500, 310184, and 332000). In this research, among the total statistical universe of 1075684 people, 384 individuals have been selected by using multistage cluster sampling. However, in order to increase the accuracy, about 1500 questionnaires were distributed. The method of data collecting has been face to face questionnaire and research methods was descriptive- survey one. Research results indicate that among eight components of research, components of perceived security, availability of resources, information quality, perceived awareness and perceived image are affected. At the end, there are some recommendations based on research findings.

[1]  Gerald G. Grant,et al.  Critical issues pertaining to the planning and implementation of E-Government initiatives , 2010, Gov. Inf. Q..

[2]  Pietro Previtali,et al.  E‐government adoption in small Italian municipalities , 2009 .

[3]  Theresa A. Pardo,et al.  Benchmarking e-Government: A comparison of frameworks for computing e-Government index and ranking , 2011, Gov. Inf. Q..

[4]  Don Tapscott,et al.  The Digital Economy: Promise and Peril in the Age of Networked Intelligence , 2003 .

[5]  Ludwig Christian Schaupp,et al.  E-file adoption: A study of U.S. taxpayers' intentions , 2010, Comput. Hum. Behav..

[6]  Robin T. Peterson,et al.  Taking the pulse of internet pharmacies: Online shoppers speak out on pharmacy service issues , 2001 .

[7]  Hernán Astudillo,et al.  Conception, development and implementation of an e-Government maturity model in public agencies , 2011, Gov. Inf. Q..

[8]  N. Schillewaert,et al.  Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research , 2002 .

[9]  Yi-Chung Hu,et al.  Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making , 2011, Appl. Soft Comput..

[10]  Jungwoo Lee,et al.  10 year retrospect on stage models of e-Government: A qualitative meta-synthesis , 2010, Gov. Inf. Q..

[11]  Yogesh Kumar Dwivedi,et al.  e-Government Adoption Model (GAM): Differing service maturity levels , 2011, Gov. Inf. Q..

[12]  R. Peterson,et al.  Taking the pulse of Internet pharmacies. , 2001, Marketing health services.

[13]  Richard Heeks,et al.  Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice , 2007, Gov. Inf. Q..

[14]  Zhilin Yang,et al.  Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services , 2004 .

[15]  Woo Gon Kim,et al.  A perceptual mapping of online travel agencies and preference attributes , 2007 .

[16]  JinKyu Lee,et al.  Task complexity and different decision criteria for online service acceptance: A comparison of two e-government compliance service domains , 2009, Decis. Support Syst..

[17]  Yogesh Kumar Dwivedi,et al.  Guest editorial: From implementation to adoption: Challenges to successful E-Government diffusion , 2009, Gov. Inf. Q..

[18]  Yi-Shun Wang,et al.  Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success , 2008, Gov. Inf. Q..

[19]  Atul Gupta,et al.  Adoption of ICT in a government organization in a developing country: An empirical study , 2008, J. Strateg. Inf. Syst..

[20]  David H. Coursey,et al.  Models of E-Government: Are They Correct? An Empirical Assessment , 2008 .

[21]  Gino Verleye,et al.  User-centered E-Government in practice: A comprehensive model for measuring user satisfaction , 2009, Gov. Inf. Q..

[22]  V. Zeithaml,et al.  E-S-QUAL A Multiple-Item Scale for Assessing Electronic Service Quality , 2004 .