Organizational memory in group decision making: use of constructive group conflict

The increased use of information technology (IT) support for group decision making has augmented the need for research on the performance of groups using such support. The use of organizational memory in IT supported group decision making has been discussed in the recent literature. Proponents of the use of organizational memory have cautioned against the biases that memory may introduce in the decision making process. Prior research has shown that group conflict can be constructively used. Using extant literature this paper develops a theoretical framework and hypothesizes that induced group conflict can be used to mitigate any biases organizational memory may produce.