Library service environment,the relationship between the reader and its management

As the shared services and service environment through verbal communication between the reader,physical contact and other means of mutual contact and influence arising.The relationship between the reader mainly as a mutual assistance,cooperation,competition and interference.So readers the relationship between the management of great significance.Readers need to be systematically inter-relationship management capabilities in the services balance,service orientation,user education,service design,so as to take measures.