The practice of knowledge management processes

Purpose – The objective of this paper is to investigate and compare the practices of knowledge management (KM) processes, which have been grounded in the KM literature, between public and private higher education institutions (HEIs).Design/methodology/approach – Data were collected from 594 academics from three public and three private HEIs in Malaysia.Findings – The analyses suggest that all the six KM processes (knowledge creation, capture, organisation, storage, dissemination, and application) are moderately practiced by the institutions surveyed and that there are significant differences in the overall practices of KM processes between the public and private HEIs.Practical implications – This paper raises awareness and provides initial guidelines to the HEIs as knowledge‐intensive organisations in formulating strategies on how to properly implement and manage their KM processes.Originality/value – This study has extended knowledge in KM for it is probably the first to provide a comparative analysis be...

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