Balanced e-Government Implementation

In this paper, we will explore the way in which an e-Government policy takes shape. First, we will analyse the three core ingredients of e-Government: technology, back-office reforms and front-office applications. Second, we will look at two theoretical models of policy development (the rational policy model and the incremental policy model) and we will discuss the consequences of these policy models for the development of eGovernment. Third, we will study the e-Government development at the Flemish administration. We will look into the way in which e-Government took shape between 1999 and 2005. In this six-year period, we will distinguish tree different phases.