Improvements in neonatal care; using experience-based co-design.

PURPOSE The purpose of this paper is to identify and improve patient care processes by collaborating patients, relatives and healthcare professionals. DESIGN/METHODOLOGY/APPROACH To identify and improve patient care processes by collaborating patients, relatives and healthcare professionals. FINDINGS Healthcare problems captured from collaboration between patients and healthcare professionals fall into simple, complicated and complex problems. Healthcare staff and patient experiences with patient processes differ, and a collaborative approach is needed to capture all areas needing improvement. RESEARCH LIMITATIONS/IMPLICATIONS The conclusions are drawn from a project with few participants in a context that probably influenced the results. In contrast, other studies in the same area confirm the results. PRACTICAL IMPLICATIONS The study outcomes have direct implications for healthcare professionals who can learn from patients involved in quality improvements such as this experience-based co-design (EBCD) project. ORIGINALITY/VALUE The paper contributes to limited studies on EBCD involving patients in healthcare quality improvements.

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