Quality function deployment in the food industry: a review

This paper presents a detailed literature review on the topic of the application of quality function deployment (QFD) in the food industry. This review is extended with a thorough description of the methodologies involved in the practice of QFD within food companies, exemplified with the help of a case study on ketchup quality improvement. The benefits, drawbacks and challenges of QFD's application in food Research and Development (R&D) are presented and discussed.

[1]  Kurt R. Hofmeister.  Quality Function Deployment: Market Success through Customer-Driven Products , 1991 .

[2]  I. Simonson,et al.  Get Closer to Your Customers by Understanding How They Make Choices , 1993 .

[3]  E. Hippel,et al.  Lead users: a source of novel product concepts , 1986 .

[4]  W.E.L. Spiess.  Food Product Development: From Concept to the Marketplace , 1990 .

[5]  Matti A. Kaulio.  Customer, consumer and user involvement in product development: A framework and a review of selected methods , 1998 .

[6]  A. C. Bech,et al.  Application of House of Quality in translation of consumer needs into sensory attributes measurable by descriptive sensory analysis , 1997 .

[7]  J.C.M. van Trijp,et al.  Consumer-oriented new product development: principles and practice , 1998 .

[8]  James R. Evans,et al.  The management and control of quality , 1989 .

[9]  Hendrik N.J. Schifferstein,et al.  SENSORY ANALYSIS IN MARKETING PRACTICE: COMPARISON AND INTEGRATION , 1995 .

[10]  Elsebeth Holmen,et al.  Downstream and Upstream Extension of the House of Quality , 1996 .

[11]  J. Hauser,et al.  The House of Quality , 1988 .

[12]  E. Capaldi,et al.  Why we eat what we eat , 1996 .

[13]  Susan Ciccantelli,et al.  From experience: Consumer idealized design: Involving consumers in the product development process , 1993 .

[14]  Jacques Viaene,et al.  Quality function deployment in the chocolate industry , 1999 .

[15]  Cpm Cor Govers,et al.  What and how about quality function deployment (QFD) , 1996 .

[16]  Kai Kristensen,et al.  Development of Farmed Smoked Eel in Accordance with Consumer Demands , 1997 .

[17]  R. Shepherd,et al.  Overview of factors influencing food choice. , 1990 .

[18]  Abbie Griffin,et al.  The Voice of the Customer , 1993 .

[19]  Miyoung Jeong,et al.  Quality function deployment: An extended framework for service quality and customer satisfaction in the hospitality industry , 1998 .

[20]  W. Jongen,et al.  Innovation of food production systems : product quality and consumer acceptance , 1998 .

[21]  William P Charteris,et al.  Quality function deployment: a quality engineering technology for the food industry , 1993 .

[22]  A. Griffin.  Evaluating QFD's Use in US Firms as a Process for Developing Products , 1992 .

[23]  Louis Cohen,et al.  Quality Function Deployment: How to Make QFD Work for You , 1995 .

[24]  M. Dekker,et al.  Product development in the food industry , 1998 .

[25]  N. H. Mermelstein,et al.  Responding to customer requirements for improved frying system performance , 1995 .

[26]  Kai Kristensen,et al.  Seafood from Producer to Consumer, Integrated Approach to Quality , 1997 .