A maintenance maturity assessment method for the manufacturing industry

Purpose – The paper proposes a maturity assessment method to measure the state of maintenance practices in a company.Design/methodology/approach – The method assumes that a maintenance department is evaluated in terms of its managerial, organizational and technological capabilities. By its adoption it is possible to analyse the maturity level reached by a company, in order to classify the criticalities in its maintenance processes; a company can also make a benchmark with the best companies of a reference sample.Findings – The paper presents the method as a support to identify the levers to improve the maintenance management system. The method is demonstrated on a company whose maturity is assessed before making a benchmark against a sample of other manufacturing companies located in the Northern Italy.Originality/value – The paper presents a scoring method for maturity assessment and a procedure to use it in order to identify the criticalities in maintenance processes and to subsequently drive the improv...

[1]  Benoît Iung,et al.  On the concept of e-maintenance: Review and current research , 2008, Reliab. Eng. Syst. Saf..

[2]  Luca Fumagalli,et al.  Towards e-Maintenance: maturity assessment of maintenance services for new ICT introduction , 2010 .

[3]  Albert H. C. Tsang.  Strategic dimensions of maintenance management , 2002 .

[4]  Uday Kumar,et al.  Maintenance performance measurement (MPM): issues and challenges , 2006 .

[5]  L. Swanson.  Linking maintenance strategies to performance , 2001 .

[6]  B. S. Hauge,et al.  Reliability Centered Maintenance Maturity Level Roadmap , 2003, Annual Reliability and Maintainability Symposium, 2003..

[7]  Adolfo Crespo Márquez,et al.  The Maintenance Management Framework , 2009 .

[8]  Mattias Holmgren,et al.  A process view of maintenance and its stakeholders , 2007 .

[9]  Adolfo Crespo Márquez,et al.  Review, Classification and Comparative Analysis of Maintenance Management Models , 2008 .

[10]  Adolfo Crespo Mrquez.  The Maintenance Management Framework: Models and Methods for Complex Systems Maintenance , 2007 .

[11]  Mira Kajko-Mattsson,et al.  Problem management maturity within corrective maintenance , 2002, J. Softw. Maintenance Res. Pract..

[12]  U. Al-Turki.  A framework for strategic planning in maintenance , 2011 .

[13]  Jiju Antony,et al.  The status of maintenance management in UK manufacturing organisations: results from a pilot survey , 2004 .

[14]  Mark C. Paulk,et al.  The Capability Maturity Model , 1991 .

[15]  Adolfo Crespo Márquez,et al.  Contemporary maintenance management: process, framework and supporting pillars , 2006 .

[16]  Albert H. C. Tsang,et al.  A strategic approach to managing maintenance performance , 1998 .

[17]  Gerhard Gudergan,et al.  The House of Maintenance - Identifying the potential for improvement in internal maintenance organizations by means of a capability maturity model , 2010 .

[18]  Andrej Atrens,et al.  Strategic maintenance management , 2002 .

[19]  Ludo Gelders,et al.  Maintenance management decision making , 1992 .

[20]  Benoît Iung,et al.  Evaluating the Role of Maintenance Maturity in Adoption of New ICT in the Process Industry , 2008 .

[21]  Michael Rosemann,et al.  Understanding the Main Phases of Developing a Maturity Assessment Model , 2005 .

[22]  P. Jonsson.  Company-wide integration of strategic maintenance: An empirical analysis , 1999 .

[23]  Graham J. Ive,et al.  Actors and roles , 2000 .

[24]  L. N. Van Wassenhove,et al.  An integrated and structured approach to improve maintenance , 1995 .

[25]  Srinivas Kumar Pinjala,et al.  An empirical investigation on the relationship between business and maintenance strategies , 2006 .

[26]  Mónica A. López-Campos,et al.  Modelling a maintenance management framework based on PAS 55 standard , 2011, Qual. Reliab. Eng. Int..

[27]  Terzi Sergio,et al.  INVESTIGATING THE ORGANIZATIONAL BUSINESS MODELS OF MAINTENANCE WHEN ADOPTING SELF DIAGNOSING AND SELF HEALING ICT SYSTEMS IN MULTI SITE CONTEXTS , 2007 .

[28]  Anasis Majumdar,et al.  Capability Maturity Model Integration (CMMI) , 2011 .

[29]  L. Pintelon,et al.  A framework for maintenance concept development , 2002 .