A comprehensive framework for selecting an ERP system

Abstract This paper presents a comprehensive framework for combining objective data obtained from external professional reports and subjective data obtained from internal interviews with vendors to select a suitable Enterprise Resource Planning (ERP) project. A hierarchical attribute structure is proposed to evaluate ERP projects systematically. In addition, fuzzy set theory is used to aggregate the linguistic evaluation descriptions and weights. An actual example in Taiwan demonstrates the feasibility of applying the proposed framework.

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