Evaluation of e-Governance Automated Processes in University Administration

E-Governance enhances the quality of transactions both within the government, as well as between the government and other parties through the delivery of cost-effective and easy-to-access automated processes. As part of a potent higher education system, which is essential for the development of society, automated processes in management and administration of public higher educational institutes is a rapidly evolving field because of its high efficiency and effectiveness. Although there is a comparatively short number of research studies reported in literature, regarding the evaluation of e-Governance implementations in university administration, it has been determined that the integration of automated processes helps to enhance the overall administration of higher education. This paper describes an evaluation study on automated processes implementation in the administration of Piraeus University of Applied Sciences, which is one of the greatest higher educational institution in Greece. The evaluation was performed after the selection of the most appropriate method for this purpose. The outcomes of this study suggest that the university as well as its academic community are highly benefitted by the automated administrative processes and the

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