Life Cycle Management for Product-Service Systems

Product-Service Systems (PSS) and the Internet of Things (IoT) are two related concepts. This chapter describes an approach to manage PSS along its life cycle. It includes a design methodology for PSS and a systems modelling method. The former supports designers in defining PSSs that incorporate monitoring, control, optimization or autonomy. It includes a new method to assess a product’s functionality in terms of the data needed for its realization. The latter adopts life cycle thinking and employs a modelling language to outline the PSS and its various components and actors. A life cycle performance analysis could benefit from the model by extracting cost information from it for further analysis. This chapter highlights challenges related to PSS life cycle management observed during the Manutelligence project. They concern the design methodology and the applied life cycle modelling method.

[1]  Jannick Højrup Schmidt,et al.  Challenges when evaluating Product/Service-Systems through Life Cycle Assessment , 2016 .

[2]  E. Giménez,et al.  Decision-driven marketing , 2014 .

[3]  Klaus-Dieter Thoben,et al.  Model-supported lifecycle analysis an approach for product-service systems , 2017, 2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC).

[4]  Alessandro Fontana,et al.  Reference Data Architecture for PSSs Life Cycle Inventory , 2016 .

[5]  J. Aurich,et al.  How to design and offer services successfully , 2010 .

[6]  Graham Bell,et al.  The architecture of the life cycle in small organisms , 1991 .

[7]  Yves Pigneur,et al.  Business Model Generation: A handbook for visionaries, game changers and challengers , 2010 .

[8]  Klaus-Dieter Thoben,et al.  A survey of product lifecycle models: towards complex products and service offers , 2016 .

[9]  Stefan Wellsandt,et al.  Reinterpreting the LCA Standard Procedure for PSS , 2017 .

[10]  Klaus-Dieter Thoben,et al.  An approach to monitoring quality in manufacturing using supervised machine learning on product state data , 2013, Journal of Intelligent Manufacturing.

[11]  Giuditta Pezzotta,et al.  Product-Service Systems Engineering: State of the art and research challenges , 2012, Comput. Ind..

[12]  T. Levitt.  EXPLOIT THE PRODUCT LIFE CYCLE , 1965 .

[13]  Miyoung Jeong,et al.  Quality function deployment: An extended framework for service quality and customer satisfaction in the hospitality industry , 1998 .

[14]  M. Porter,et al.  How Smart, Connected Products Are Transforming Competition , 2014 .