Research and implementation of business-oriented IT service management system

A business-oriented IT service management system(SAMP) is proposed,which can monitor and analyze the states and behavior of application systems as well as the IT infrastructure they depend on.The system has the ability to manage the usability,performance,security,exceptions and key resources of applications,helping IT managers to locate the problem and speed up the troubleshooting process,and guaranteeing the stability and reliability of IT systems.The key technologies of SAMP include the context correlation engine for event correlation,index groups and logic indexes for promoting the efficiency of the data collection process,the collection dispatching and alerting mechanisms.SAMP is applied in several industries,which has achieved better results.