Challenges, Motivations, and Success Factors in the Creation of Hurricane Katrina "Person Locator" Web Sites

We interviewed six people who led teams that created web sites ena- bling Hurricane Katrina survivors to report their status. We learned that inter- viewees did not discover and communicate with other teams when they started their projects, which resulted in redundant sites. The absence of a shared task impeded trust between teams, ultimately inhibiting data collection and aggrega- tion. Moreover, communication within teams was problematic; developers who had adequate technical skills to work alone were more positive about their sites' success compared to developers who had to shore up skill weaknesses through collaboration. These problems did not simply result from team leaders' over-sized egos, since site creators were generally motivated by concern for other people instead of self-interested motivations. Rather, these problems highlight the need for improved development methods and systems to help de- velopers discover and communicate with other teams' leaders in order to col- laborate on widely distributed, time-critical projects.