A Multi-Layered Methodology for Assessing Level of Ubiquitous Computing Services
暂无分享,去创建一个
[1] Austin Henderson,et al. Making sense of sensing systems: five questions for designers and researchers , 2002, CHI.
[2] William J. Kettinger,et al. Perceived Service Quality and User Satisfaction with the Information Services Function , 1994 .
[3] Gary Klein,et al. Measuring Information System Service Quality: SERVQUAL from the Other Side , 2002, MIS Q..
[4] Anind K. Dey,et al. Heuristic evaluation of ambient displays , 2003, CHI '03.
[5] Jean Scholtz,et al. Toward a Framework for Evaluating Ubiquitous Computing Applications , 2004, IEEE Pervasive Comput..
[6] Victor R. Prybutok,et al. A service quality and success model for the information service industry , 2004, Eur. J. Oper. Res..
[7] A. Parasuraman,et al. Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria , 1994 .
[8] Richard T. Watson,et al. Service Quality: A Measure of Information System Effectiveness , 1995, MIS Q..
[9] Lai Lai Tung,et al. Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS) , 2004, Inf. Syst. Frontiers.
[10] G. Soutar,et al. Retail service quality and perceived value: A comparison of two models , 1997 .
[11] A. Parasuraman,et al. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .
[12] Jukka Riekki,et al. Evaluating the Calmness of Ubiquitous Applications , 2004, PROFES.