BIM-based claims management system: A centralized information repository for extension of time claims

Abstract In traditional claim management system, Extension of Time (EOT) claims often lead to disputes among key construction stakeholders. This necessitates shifting traditional system to a digital environment for efficient processing. This research, therefore, focuses on utilizing Building Information Modeling (BIM) technology for developing a BIM-Based Claims Management System (BIM-CMS) to manage EOT claims. Twenty-nine problematic issues in prevalent EOT claim management process are extracted through an extensive literature review and semi-structured interviews of industry experts. Using Application Programming Interface, a plugin is developed in Autodesk Revit for managing EOT claims. The developed plugin is evaluated by industry's experts, who opined that BIM-CMS can be used to a great extent, as a tool to resolve most of the identified issues. It is also expected to proficiently mitigate potential disputes among contracting parties. The study also highlights barriers to BIM-CMS implementation and proposes corrective measures.

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