Pengujian Model DeLone and McLean Dalam Pengembangan Sistem Informasi Manajemen (Kajian Sebuah Kasus)

DeLone and McLean (1992) model of information system success has much adopted by information researchers to test information success model. This study is purposed to adopt DeLone and McLean model to test the relationship of antecedents (system quality, information quality), and the consequences (individual impact and organizational impact) of the information success (user satisfaction, intended to use). There were 150 responden participated in this study. Data were collected by surveys and analized by Structural Equatin Model. The results show that of the eight hypothesized relationships tested, two were found to be significant, and the remainder (six relationships) were not significant. The model provided strong support for the influence of intended use on the individual impact, and the individual impact influenced on the organizational impact. On the other hand, system quality and information quality did not influence on the user satisfaction. Furthermore, the user satisfaction did not influene on the individual impact. Further research is required to improve model and sampling methods. The limitation and the discuss is also supported. Key words: informatin success, individual impact, organizational impact, system quality, dan information quality.

[1]  Peter B. Seddon.  A Respecification and Extension of the DeLone and McLean Model of IS Success , 1997, Inf. Syst. Res..

[2]  Sammy W. Pearson,et al.  Development of a Tool for Measuring and Analyzing Computer User Satisfaction , 1983 .

[3]  Mo Adam Mahmood,et al.  Variables affecting information technology end-user satisfaction: a meta-analysis of the empirical literature , 2000, Int. J. Hum. Comput. Stud..

[4]  Kenneth C. Laudon,et al.  Environmental and institutional models of system development: a national criminal history system , 1985, CACM.

[5]  M. Khalifa,et al.  THE STATE OF RESEARCH ON INFORMATION SYSTEM SATISFACTION , 2004 .

[6]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[7]  Andrew B. Whinston,et al.  Understanding the Service Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services , 2003, MIS Q..

[8]  William J. Doll,et al.  A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument , 1994, MIS Q..

[9]  Kenneth L. Kraemer,et al.  Institutional Factors in Information Technology Innovation , 1994, Inf. Syst. Res..

[10]  Richard A. Spreng,et al.  A Reexamination of the Determinants of Consumer Satisfaction , 1996 .

[11]  R. Oliver.  A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[12]  Youjae Yi.  A Critical review of consumer satisfaction , 1989 .

[13]  William J. Doll,et al.  The Measurement of End-User Computing Satisfaction , 1988, MIS Q..

[14]  Rolph E. Anderson,et al.  Multivariate Data Analysis with Readings , 1979 .

[15]  Juhani Iivari,et al.  An empirical test of the DeLone-McLean model of information system success , 2005, DATB.

[16]  Victor R. Prybutok,et al.  A service quality and success model for the information service industry , 2004, Eur. J. Oper. Res..

[17]  R. Oliver.  Measurement and evaluation of satisfaction processes in retail settings. , 1981 .

[18]  Kenneth L. Kraemer,et al.  Managing information systems , 1989 .

[19]  邱志聖,et al.  A Contingency Framework of Statisfaction Formation , 1999 .

[20]  Russ Westcott.  Client Satisfaction: The Yardstick for Measuring MIS Success , 1985 .

[21]  Rama Yelkur,et al.  Customer Satisfaction and the Services Marketing Mix , 2000 .

[22]  Blake Ives,et al.  The measurement of user information satisfaction , 1983, CACM.

[23]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..