Effects of waiting on the satisfaction with the service: Beyond objective time measures
暂无分享,去创建一个
[1] William T. Ross,et al. The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions , 1998 .
[2] Laurette Dubé,et al. The impact of music on consumers' reactions to waiting for services , 1997 .
[3] J. Baker,et al. The effects of the service environment on affect and consumer perception of waiting time: An integrative review and research propositions , 1996 .
[4] R. Bagozzi. The role of arousal in the creation and control of the halo effect in attitude models , 1996 .
[5] Michael K. Hui,et al. What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation , 1996 .
[6] Christian Homburg,et al. Applications of structural equation modeling in marketing and consumer research: A review , 1996 .
[7] Shirley Taylor. The effects of filled waiting time and service provider control over the delay on evaluations of service , 1995 .
[8] Shirley Taylor. Waiting for Service: The Relationship between Delays and Evaluations of Service , 1994 .
[9] Ruth N. Bolton,et al. Linking Customer Satisfaction to Service Operations and Outcomes , 1994 .
[10] Roland T. Rust,et al. Service Quality: New Directions in Theory and Practice , 1993 .
[11] Jacob Hornik,et al. The role of affect in consumers' temporal judgments , 1993 .
[12] A. Pruyn,et al. Customers' Evaluations of Queues: Three Exploratory Studies , 1993 .
[13] A. Parasuraman,et al. The nature and determinants of customer expectations of service , 1993 .
[14] John D. Mayer,et al. Mood-congruent judgment is a general effect. , 1992 .
[15] Mary Jo Bitner,et al. Servicescapes: The Impact of Physical Surroundings on Customers and Employees: , 1992 .
[16] Richard A. Block,et al. Cognitive models of psychological time , 1992 .
[17] Jan-Benedict E. M. Steenkamp,et al. The use of LISREL in validating marketing constructs. , 1991 .
[18] Bernd H. Schmitt,et al. Consumers' Affective Response to Delays at Different Phases of a Service Delivery1 , 1991 .
[19] P. Kotler,et al. Turbo marketing through time compression. , 1991, The Journal of business strategy.
[20] Bernd H. Schmitt,et al. Consumers' Reactions to Waiting: When Delays Affect the Perception of Service Quality , 1989 .
[21] Benjamin Schneider,et al. Toward understanding and controlling customer dissatisfaction with waiting , 1989 .
[22] Dan Zakay,et al. Chapter 10 Subjective Time and Attentional Resource Allocation: An Integrated Model of Time Estimation , 1989 .
[23] Richard A. Block,et al. Chapter 9 Experiencing and Remembering Time: Affordances, Context, and Cognition , 1989 .
[24] Dan Zakay,et al. Time and human cognition : a life-span perspective , 1989 .
[25] P. Wilton,et al. Models of Consumer Satisfaction Formation : An Extension , 1988 .
[26] Richard C. Larson,et al. OR Forum - Perspectives on Queues: Social Justice and the Psychology of Queueing , 1987, Oper. Res..
[27] Meryl P. Gardner,et al. Mood States and Consumer Behavior: A Critical Review , 1985 .
[28] J. Hornik. Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior , 1984 .
[29] R. B. Woodruff,et al. Modeling Consumer Satisfaction Processes Using Experience-Based Norms: , 1983 .
[30] W. Poynter,et al. Duration judgment and the segmentation of experience , 1983, Memory & cognition.
[31] R. Lazarus. Thoughts on the relations between emotion and cognition. , 1982 .
[32] R. Oliver. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .
[33] R. Zajonc. Feeling and thinking : Preferences need no inferences , 1980 .
[34] L. Allan. The perception of time , 1979 .
[35] Ewart A. C. Thomas,et al. Cognitive processing and time perception , 1975 .
[36] J. Russell,et al. An approach to environmental psychology , 1974 .
[37] Elwood Spencer Buffa,et al. Modern production/ operations management , 1961 .