The advantages of web service orchestration in perspective

Governments from all over the world are looking for technologies to facilitate the coordination of their inter-agency processes in order to improve the service-delivery to their customers. Web Service Orchestration (WSO) technology supports the coordination of cross-departmental processes. The advantages of WSO for governments, however, are not very clear. As a result, governments hesitate to adopt orchestration technology.Advantages of WSO, as found in literature, have a narrow-focus, mainly concerning technological advantages. The advantages of Workflow Management (WFM), a related technology that has been around for years, are much broader. We found a large gap between the advantages that were found for WSO and WFM. We conducted a case study at a business counter to test whether the advantages of WSO and WFM as found in literature were also found for a practical application of WSO.

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