Human-Centered Design in Medical Fields

This paper introduces Fujitsu's human-centered design approaches to reduce human errors. The approaches are targeted at Fujitsu's Electronic Medical Record (EMR) systems: HOPE/EGMAIN-FX and HOPE/EGMAIN-GX. We aim to establish an easy-to-use, intuitive design with increased accessibility and convenience for users by focusing on the three improvements of design uniformity, operation uniformity and improved operability. These approaches contributed to restructure the conventional EMR systems those served as the foundation for the later EMR systems and induced an evaluation of human-friendly systems. The recent project on improving user interfaces (Uls) marked the first collaboration between the EMR development division and the Design Center. It offered an opportunity to recognize the importance of Ul in promoting a design that reflects direct inputs from the development team and healthcare professionals, while giving consideration to the uniqueness of the tasks involved in the medical field.