Implementing intra-organizational learning:: A phased-model approach supported by intranet technology

The learning organization has been heralded as a proactive structure to address the amount and rate of change facing businesses today. A learning culture provides managers with the information and analyses necessary to modify their organizations to satisfy both internal and external stakeholders. Information technology has been identified as an enabler of organizational learning, yet it is insufficient in and of itself. Furthermore, the specific mechanisms to bring about learning in an organizational context have not yet been well articulated. This paper explores a phased-model implementation of learning in an organization and an intranet as the supporting information technology infrastructure that is most effective in creating and maintaining such a learning environment.

[1]  John W. Slocum,et al.  Unlearning the organization , 1993 .

[2]  Joseph L. Badaracco,et al.  The knowledge link , 1990 .

[3]  Daniel Robey,et al.  Merging the metaphors for organizational improvement: Business process reengineering as a component of organizational learning , 1995 .

[4]  Joline Morrison,et al.  Organizational memory information systems: characteristics and development strategies , 1997, Proceedings of the Thirtieth Hawaii International Conference on System Sciences.

[5]  Chris Argyris Education for leading-learning , 1993 .

[6]  Marjorie A. Lyles Learning among joint venture sophisticated firms , 1987 .

[7]  Vladimir Zwass,et al.  Actualizing Organizational Memory with Information Systems , 1995, Inf. Syst. Res..

[8]  T. Grandon Gill,et al.  High-tech hidebound: Case studies of information technologies that inhibited organizational learning , 1995 .

[9]  G. Day The Capabilities of Market-Driven Organizations , 1994 .

[10]  P. Senge The fifth discipline : the art and practice of the learning organization/ Peter M. Senge , 1991 .

[11]  John C. Narver,et al.  Market Orientation and the Learning Organization , 1995 .

[12]  H. Tsoukas The firm as a distributed knowledge system : A constructionist approach , 1996 .

[13]  James A. Belohlav The evolving competitive paradigm , 1996 .

[14]  K. J. Sharma On learning to plan—And planning to learn: Donald N. Michael, Jossey-Bass Publishers, San Francisco, 1973, 341 pp., $12.50 , 1975 .

[15]  Andrew B. Whinston,et al.  Facilitating coordination in customer support teams: a framework and its implications for the design of information technology , 1995 .

[16]  The Costs of Learning from Experience with Respect to the Firm , 1987 .

[17]  Richard S. Sutton,et al.  Planning and Learning , 1998 .

[18]  Fons Wijnhoven Organizational Learning and Information Systems , 1995 .

[19]  F. Blackler Knowledge, Knowledge Work and Organizations: An Overview and Interpretation , 1995 .

[20]  Arkalgud Ramaprasad,et al.  Envisioning management of information , 1996 .

[21]  Ramkrishnan V. Tenkasi,et al.  Designing Information Technology to Support Distributed Cognition Ceo Publication G 93-16 (236) Designing Information Technology to Support Distributed Cognition Designing Information Technology to Support Distributed Cognition , 1994 .

[22]  G. Huber Organizational Learning: The Contributing Processes and the Literatures , 1991 .

[23]  E. A. Hall,et al.  How to Make Reengineering Really Work , 1994 .

[24]  J. Palmer The use of information technology in virtual organizations , 1998 .

[25]  M. Shubik,et al.  A Behavioral Theory of the Firm. , 1964 .

[26]  R. Grant,et al.  Environments: Organizational Capability as Knowledge Integration , 2022 .

[27]  E. Lawler,et al.  Empowering Service Employees , 1995 .

[28]  J. Hendry Process reengineering and the dynamic balance of the organisation , 1995 .

[29]  Donald N. Michael,et al.  Learning to Plan-And Planning to Learn , 1997 .

[30]  R. Grant Toward a Knowledge-Based Theory of the Firm,” Strategic Management Journal (17), pp. , 1996 .

[31]  David Lei,et al.  The new learning strategy: Anytime, anything, anywhere , 1994 .

[32]  Harold Maurice Collins,et al.  The structure of knowledge , 1993 .

[33]  Ron Sanchez,et al.  Modularity, flexibility, and knowledge management in product and organization design , 1996 .

[34]  David Lei,et al.  Management practices in learning organizations , 1992 .

[35]  Michael Hammer,et al.  Reengineering Work: Don’t Automate, Obliterate , 1990 .

[36]  Gabriel Szulanski Exploring internal stickiness: Impediments to the transfer of best practice within the firm , 1996 .

[37]  E. Nevis,et al.  Understanding Organizations as Learning Systems , 1995 .

[38]  Andreas Scherer Supporting concurrent engineering using an intranet approach , 1997, Proceedings of the Thirtieth Hawaii International Conference on System Sciences.

[39]  E. Burton Swanson,et al.  The new organizational knowledge and its systems foundations , 1996, Proceedings of HICSS-29: 29th Hawaii International Conference on System Sciences.

[40]  John E. Anderson,et al.  Justifying the information technology investment for organizational memory , 1997, Proceedings of the Thirtieth Hawaii International Conference on System Sciences.

[41]  Linda Argote,et al.  Organizational Learning Curves: A Method for Investigating Intra-Plant Transfer of Knowledge Acquired Through Learning by Doing , 1991 .

[42]  Brian T. Pentland,et al.  Information systems and organizational learning: The social epistemology of organizational knowledge systems , 1995 .

[43]  F. Barrett Creating appreciative learning cultures , 1995 .

[44]  Ryan Bernard The corporate Intranet , 1997 .

[45]  M. Dodgson Organizational Learning: A Review of Some Literatures , 1993 .

[46]  James M. Sinkula Market Information Processing and Organizational Learning , 1994 .

[47]  C. Argyris Good communication that blocks learning , 1994 .

[48]  Mark Easterby-Smith,et al.  Creating a learning organization , 1990 .

[49]  M. Gordon,et al.  PUBLICATION RECORDS AND TENURE DECISIONS IN THE FIELD OF STRATEGIC MANAGEMENT , 1996 .

[50]  M. Kiernan,et al.  The new strategic architecture: Learning to compete in the twenty-first century , 1993 .

[51]  Chris Agryris,et al.  The executive mind and double-loop learning , 1982 .

[52]  E. Schein Organizational Culture and Leadership , 1991 .

[53]  Robert F. Lusch,et al.  Expanding the nature and scope of due diligence , 1995 .

[54]  M. Easterby-Smith Creating a Learning Organisation , 1990 .

[55]  John W. Slocum,et al.  The Smarter Organization: How to Build a Business That Learns and Adapts to Marketplace Needs , 1994 .

[56]  E. Johnsen Richard M. Cyert & James G. March, A Behavioral Theory of The Firm, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1963, 332 s. , 1964 .