A Development Model for Effective MRO Procurement

Maintenance, repair, and operating (MRO) supplies have long been considered one of the least systematic and most problematic areas of purchasing. In the quest for productivity, many firms have attacked this area for cost savings and value-added opportunities. This research reveals that in practice MRO purchasing is in three phases of development, with different purchasing activities, processes, and user interfaces, as well as perceptions, at each phase.