Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services

In past research, we developed a model of service ecosystems involving customers, suppliers, and their communities. The model was constructed using general service loops constituted by the plan-do-check-act (PDCA) cycle and was used to describe service ecosystems. The goal of our research series is to construct a design methodology for service ecosystems. To this end, we need to classify service ecosystems and design a new service ecosystem. Since interactive designs are effective for a loop that indicates adaptive services in a model, we classify service ecosystems from the perspective of interactive design. We devised a new interactive design support system as a job-hunting support service. This system helps users formulate job-hunting plans.