Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation
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S. Ziebland | T. Greenhalgh | L. Locock | M. Gager | S. Dopson | J. Powell | S. Parkin | A. Chisholm | S. Sizmur | C. Montgomery | Neil Churchill | J. Bostock | Angela Martin | E. Gibbons | C. Graham | Jenny King | Esther Ainley | Stephen Parkin