Outsourcing is one of the most widely discussed topics in information systems today. Yet, in spite of a number of articles describing the experiences of individual firms, little is known about outsourcing in general. To address this, a survey was mailed to the CIO or equivalent of the 500 largest industrial firms in the United States. The results from the 110 responses received indicate the extent and effects of outsourcing among users of such services. The survey also collected data about the outsourcing plans of nonusers. The survey provided information about the planning and implementation issues encountered, benefits achieved, and impact on performance. This study is a benchmark of current outsourcing practice. In addition, this study tests some commonly accepted assumptions about the reasons for outsourcing, and the effects of outsourcing on the firm
[1]
Richard T. Watson,et al.
Key issues in information systems management: An international perspective
,
1991,
Inf. Manag..
[2]
G. Stalk,et al.
Competing on capabilities: the new rules of corporate strategy.
,
1992,
Harvard business review.
[3]
Blake Ives,et al.
Information Technology and Corporate Strategy: A View from the Top
,
1990,
Inf. Syst. Res..
[4]
Fred Niederman,et al.
Information Systems Management Issues for the 1990s
,
1991,
MIS Q..