A domain model for online community building and collaboration in eGovernment and policy modelling

Purpose – The purpose of this paper is to develop a domain model for online community building and collaboration in e‐government and policy modelling.Design/methodology/approach – The authors followed a structured approach including five distinct steps: define the domain to be investigated; collect domain knowledge from both existing online community building and collaboration platforms and domain experts; analyse the gathered knowledge; develop and evaluate the domain model.Findings – A domain model was developed for community building and collaboration in eGovernment and policy modelling, including the domain definition, the domain lexicon and the conceptual models modelling its basic entities and functions of the domain. In particular, the UML class diagram was used for modelling the domain entities and the UML use cases diagram for modelling the domain functions.Originality/value – A literature search revealed a lack of domain models for online community building and collaboration, not only in e‐gover...

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