ERP implementation factors: A comparison of managerial and end-user perspectives

Past research has identified factors that are important to the successful implementation of enterprise resource planning (ERP) systems. However, the identification of these factors has often been based on the perceptions of senior members within organizations that are implementing these systems. In this study, the perceptions of managers and end‐users on selected implementation factors are compared. Understanding if differences exist in the perceptions of different groups within an organization and the nature of these differences can help implementers develop appropriate intervention mechanisms such as training and communication that can lead to successful ERP implementation.

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