Avaliação do potencial de melhoria dos processos de empresas de transporte rodoviário urbano: estudo de caso em três empresas de Porto Alegre - RS
暂无分享,去创建一个
Miriam Borchardt | Giancarlo Medeiros Pereira | Antônio Sérgio Coelho | Antonio Sérgio Coelho | Miriam Borchardt | Giancarlo Medeiros Pereira
[1] Thomas L. Jackson,et al. Implementing a Lean Management System , 1996 .
[2] Peter T. Ward,et al. Lean manufacturing: context, practice bundles, and performance , 2003 .
[3] Christopher A. Voss,et al. Case research in operations management , 2002 .
[4] Rodolfo Verano Iozzi. A mentalidade enxuta nas empresas: elimine o desperdício e crie riqueza , 1998 .
[5] Hale Kaynak,et al. The relationship between total quality management: practices and their effects on firm performance , 2003 .
[6] Bruce A. Henderson,et al. Lean Transformation: How to Change Your Business into a Lean Enterprise , 1999 .
[7] Lin Fitzgerald,et al. Target setting for evolutionary and revolutionary process change , 2001 .
[8] Rosemary R. Fullerton,et al. AN EXAMINATION OF THE RELATIONSHIPS BETWEEN JIT AND FINANCIAL PERFORMANCE , 2003 .
[9] Richard J. Schonberger,et al. Building a chain of customers , 1990 .
[10] Rosário Macário,et al. Upgrading quality in urban mobility systems , 2000 .
[11] Anders Gustafsson,et al. The impact of quality practices on customer satisfaction and business results: product versus service organizations , 2001 .
[12] Robert K. Yin,et al. Estudo de caso: planejamento e métodos , 2005 .
[13] L. F. Cunningham,et al. Methodological triangulation in measuring public transportation service quality , 2000 .
[14] A. Sánchez,et al. Lean indicators and manufacturing strategies , 2001 .