Engineering Knowledge-Intensive Tasks in Public Organisations

CCLRC Rutherford Appleton LaboratoryBusiness and Information Technology DepartmentOxfordshire, OX11 0QX, UK{A.E.Arenas, S.C.Lambert, A.J.Miles}@rl.ac.ukAbstract. Public organisations often face knowledge problems due tothe continual and pervasive movement of staff between units and de-partment. The Pellucid project is developing a knowledge managementsystem to assist in such situations. This paper describes the knowledgeengineering and the knowledge level modelling undertaken in Pellucid.We use CommonKADS task templates as a mechanism to identify andderive knowledge-intensive tasks related to mobility in public organisations. Assistance to employees in those tasks is provided by active hints,a conveyor of experience within an organisation.Keywords: Experience Management, E-Government, CommonKADS.

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