Service Science Method to Create Pictograms Referring to Sign Languages

This paper discusses a method to create pictograms referring to several local sign languages with applying the concept of Service Science with Multivariate Analysis (MVA). Since pictograms are universal communication tools, human centred design (HCD) and context analysis by Persona model are applied. The experiments consist of two steps. Through the proposed method, the relationship between selected words and local sign languages are initially explained by sensory evaluation of the subjects. Under the cycle of HCD, the pictogram designer will perform to summarize the expression of several local sign languages by this method. The acquisition of user experience is to include it as a design guideline for context of emergency and traveling situations. Considering the results of the second experienced phase to prove the outcome design, the proposed method is one of the guidelines to create pictograms referring to several sign languages.