BPM Center of Excellence

To achieve the organizational objectives of business process management (BPM), the implementation of a BPM office or center of excellence (CoE) is a key component of success in the management of business processes. BPM is not a discipline that can be done on one day and then disregarded the next; it must be considered as a consistent business stream that flows through an organization, preventing the organization and its processes from slipping back, making ongoing improvements to organizational processes, and providing the means to execute the strategic objectives of the various stakeholders. This business stream—the stewardship or management of business processes—BPM, is similar to other business disciplines that require an initiation point and a means to ensure ongoing sustainability as the organization builds its maturity. The BPM CoE acts as both the initiation point and the organization’s custodian and point of accountability of its processes, tasked with ensuring sustainability, maturity, governance, alignment, as well as the measurements, reporting, templates, and artifacts that makes BPM successful.