Public Sector Performance: Management, Motivation, And Measurement

Performance Foundations * Productivity and the Process of Organizational Improvement: Why We Cannot Talk to Each Other Robert E. Quinn * A Capacity-Building Framework: A Search for Concept and Purpose Beth W. Honadle * The Deadly Sins in Public Administration Peter F. Drucker * Humanizing Public Administration C. Spencer Platt * Initiating Change that Perseveres Chris Agyris * Turnaround at the Alabama Rehabilitation Agency James E. Stephens * Common Barriers to Productivity Improvement in Local Government David N. Ammons * Recognizing Management Technique Dysfunctions: How Management Tools Often Create More Problems Than They Solve Gerald T. Gabris Performance Strategies * Municipal Management Tools from 1976 to 1993: An Overview and Update Theodore H. Poister and Gregory Streib * Putting a Powerful Tool to Practical Use: The Application of Strategic Planning in the Public Sector Douglas C. Eadie * Reorganizations and Reforms: Promises, Promises Vera Vogelsang-Coombs and Marvin Cummins * MBO in State Government George S. Odiorne * Motivational Programs and Productivity Improvement in Times of Limited Resources John M. Greiner * A Technique for Controlling Quality William R. Divine and Harvey Sherman * Adapting Total Quality Management (TQM) to Government James E. Swiss * Computer Technology and Productivity Improvement John A. Worthley * Organizational Decline and Cutback Management Charles H. Levine * An Empirical Study of Competition in Municipal Service Delivery E.S. Savas Performance Measurement * Excellence in Public ServiceHow Do You Really Know? David T. Stanley * The Self-Evaluating Organization Aaron Wildavsky * Program Evaluation as Program Management Harry S. Havens * Performance Measurement Principles and Techniques: An Overview for Local Government Harry P. Hatry * Measuring State and Local Government Performance: Issues to Resolve before Implementing a Performance Measurement System Gloria A. Grizzle * Developing Performance Indicators for the Pennsylvania Department of Transportation Theodore H. Poister